1. Introduction

This Privacy Policy sets out how Richmond Rolling Solutions (NZ) Limited company number 1652854 (we or us) collects, uses and discloses personal information. Personal information is information about an identifiable individual (i.e. a natural person) (you). If information does not disclose your identity or enable your identity to be ascertained, then in most cases it will not be “personal information” and will not be subject to this Privacy Policy.

We comply with the applicable privacy laws, including the New Zealand Privacy Act 2020 (Act).

You can find out further information about the Act at www.privacy.org.nz.

2. Personal information we collect

The kind of personal information we collect from you will depend on how you use our website. The personal information we collect and hold about you may include:

your name
your contact details (e.g. postal and/or physical address, email address, phone number)
your username
your password
your location (e.g. address, GPS location, latitude/longitude, coarse or fine etc.)
about your interactions with us
your computer or network (e.g. browser identifiers/fingerprints, internet protocol ‘IP’ address, network information, International Mobile Equipment Identity (IMEI) number)
your billing information (e.g. credit card, purchase history)

3. If information is not provided

We will provide you with the opportunity to remain anonymous or use a pseudonym in your dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis.

If you do not provide all or any part of the personal information we request when required, you may not be able to set up an account with us and/or we may be unable to provide (or continue to provide) products and services to you.

4. How we collect your personal information

We may collect personal information from you, when you provide that personal information to us, including via:

our website
an electronic form or application
a registration or subscription process
our contact with you (e.g. in person or by phone, zoom, email or mail)
any other means authorised or requested by you

We may also collect your personal information from:

publicly available information
third parties, where you have authorised or requested us to do so
cookies – see below

5. Cookies

We use ‘cookies’ on our websites. Cookies are small text files that are placed on your computer by the websites that you visit. We use cookies to us to enable us to tell when you use our website and also to help customise your website experience. We may, for example, use this technology for website analytics. As a general rule, however, it us not possible to identify you personally from our use of cookies.

If you do not agree to the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

6. Why we collect your personal information

We collect your personal information when it is necessary for a purpose connected with a function or activity that we carry out, including to:

verify your identity
provide products and services
provide you with the best service experience possible on our website
market our products and services (see below)
improve our products and services
bill and get paid by you (e.g. authorising and processing credit card transactions)
communicate with you
carry out research and statistical analysis (on an anonymous basis)