Richmond Online Store Freight Policy

Shipping Condition:

Flat rate shipping classes apply to all online orders shipped from our Papatoetoe, Auckland showroom

We offer the following shipping options:

Freight Class	Product Category	North Island	South Island
Class 1	Wheels, castors, small hardware, small plastics e.g. parts bins, hinges, fasteners	$8.70	$8.70
Class 2	Flatpack Trolleys	$17.39	$34.78
Class 3	Hand Trolleys , Conveyor , Barn Door	$27.83	$56.52
Class 4	Gate track , Load Skates	$47.83	$65.22
Class 5	Pallet trucks / Lift Tables	$59.57	$73.91

*All prices exclude GST and subject to change. Categories listed above are for reference only, some items may be in a separate shipping class to what is listed above

Multiple Product Categories. If you order consists of multiple product categories, you will be charged at the flat rate of the more expensive product category.
Multiple Units. You can purchase multiple units of any products; you will only get charged one flat rate.

For example – if you are in the North Island area:

Purchasing 30 castors, you will get charged only $8.70
Purchasing 4 Trolleys (Flat Pack), you will get charged only $17.29
Purchasing 4 Trolleys (Flat Pack) and 50 Castors, you will get charged only $17.39
Remote Shipping Location. If the shipping charges are substantially higher than the default flat rate, we will contact you to discuss additional charges and will issue you a full refund if you are not happy to pay the additional charges.

Delivery:

Our orders are dispatched within 1 – 3 days once payment is cleared. Freight times may vary depending on delivery location and freight carrier.

If there are further delays, we will inform you beforehand.

Should you need something delivered urgently or have a complex delivery requirement, please let us know and we will do our best to accommodate your needs.

Click and Collect:

You can collect your order from Richmond’s Papatoetoe showroom. You can select your Click and Collect location at the checkout.

Please wait for our confirmation before coming to collect your order.

Click and collect is only available at our Auckland showroom.
To speak to a Richmond Rolling Solutions representative call 0800 61 71 81

Our Store:

Richmond Rolling Solutions
650A Great South Rd, Papatoetoe, Auckland